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                                                                                                                                                                          澳门葡京官网开户:女车主因3万金融服务费被4S店追打 捷豹路虎回应

                                                                                                                                                                          2019年04月15日 16:10 来源:高力先锋新闻网

                                                                                                                                                                          (原标题:捷豹路虎官方回应近期女车主因3万元金融服务费被4S店员追打事件)

                                                                                                                                                                          路虎4S店买车加收近3万元附加费 女子讨说法竟遭销售人员追打 (来源:~)

                                                                                                                                                                          近日,网传一段视频显示一家捷豹路虎4S店门前发生肢体冲突事件,并持续发酵。

                                                                                                                                                                          今天,捷豹路虎官方发布声明回应网传视频,具体如下——

                                                                                                                                                                          情况说明

                                                                                                                                                                          关于个别媒体报道的李女士在陕西天华的购车经历,捷豹路虎高度重视,经销商也已于第一时间妥善解决。事发当日下午,陕西天华已正式对李女士道歉并取得了谅解。李女士对处理结果表示满意,并已在该店继续购车。

                                                                                                                                                                          经核实,事情经过为:李女士于3月28日按照约定前往陕西天华支付首付款并提车,在此过程中与陕西天华店销售顾问发生言语冲突,后由于销售顾问试图阻止李女士对其进行拍摄而发生肢体接触。对于媒体报道中提到的销售人员殴打客户的描述与事实不符。

                                                                                                                                                                          对于涉事的销售顾问,鉴于其不当的言行,陕西天华店已对该销售顾问做辞退处理。

                                                                                                                                                                          对于此事给客户曾经带来的困扰,捷豹路虎深表歉意。同时,我们将和经销商一道继续贯彻“客户至上”的服务理念,为客户提供优质的购车体验。

                                                                                                                                                                          据了解,视频中的一位女子即是车主李女士,她于3月27日在陕西天华捷豹路虎4S店看中了一款路虎发现神行,在办理三年分期后付了8000元定金,第二日来提车时,发现多出了一笔自己并不知情且金额高达3万元的“服务费”,当对此提出异议时,与4S店的销售顾问发生了言语冲突,自己准备拿出手机拍摄时,双方发生了肢体冲突。

                                                                                                                                                                          据了解,这是“奔驰女车主哭诉维权”事件爆发后,全国发生的第二起因顾客不知情的“服务费用”而被公开报道的事件。